Definitions:
The Client : The company or individual requesting
the services of Robinson Designs.
Robinson Designs:
Primary designer/site owner & affiliates.
General
Robinson Designs will carry out work only where an
agreement is provided either by email, telephone,
or mail. Robinson Designs will carry out work only
for clients who are 18 years of age or above. An
'order' is deemed to be a written or verbal contract
between Robinson Designs and the client, this includes
telephone and email agreements.
Website Design
Whilst every endeavor will be made to ensure that the
website is free of errors, Robinson Designs cannot
accept responsibility for any losses incurred due
to malfunction, the website or any part of it.
The website, graphics and any programming code remain
the property of Robinson Designs until all outstanding
accounts are paid in full.
Any scripts, cgi applications, php scripts, or software
(unless specifically agreed) written by Robinson Designs
remain the copyright of Robinson Designs and may only
be commercially reproduced or resold with the permission
of Robinson Designs.
Robinson Designs cannot take responsibility for any
copyright infringements caused by materials submitted
by the client. We reserve the right to refuse any material
of a copyrighted nature unless adequate proof is given
of permission to use such material. A sign off form
will be provided for clients who wish to use their
own material which will state that the client has provided
such materials and take full responsibility for the
material.
Any additions to briefs provided will be carried out
at the discretion of Robinson Designs and where no
charge is made by Robinson Designs for such additions,
Robinson Designs accept no responsibility to ensure
such additions are error free and reserve the right
to charge an according amount for any correction to
these or further additions.
The client agrees to make available as soon as is
reasonably possible to Robinson Designs all materials
required to complete the site to the agreed standard
and within the set deadline.
Robinson Designs will not be liable for costs incurred,
compensation or loss of earnings due to the failure
to meet agreed deadlines.
Robinson Designs will not be liable or become involved
in any disputes between the site owner and their clients
and cannot be held responsible for any wrongdoing on
the part of a site owner. eg. Any disputes re content/images
that have been provided to us for inclusion on the
site.
Robinson Designs will not be liable for any costs
incurred, compensation or loss of earnings due to the
work carried out on behalf of the client or any of
the clients appointed agents.
Robinson Designs will not be liable for any costs
incurred, compensation or loss of earnings due to the
unavailability of the site, its servers, software or
any material provided by its agents.
A deposit of 50% is required with any website project
and is non-refundable.
Once a website has been designed and completed the
final balance of payment is then due in accordance
with our payment terms. There are no exceptions to
this, i.e If the client decides they no longer want
the site, as they have commissioned the work and paid
a deposit they are still obliged to pay for the work
that has been done. Non payment will result in legal
action being taken if necessary. Once full payment
is received for a website, it is assumed that the project
has been completed to the clients satisfaction and
no refunds can be offered. We do offer free updates
for a month after completion to allow for any final
amendments that may be required.
Compatibility
Robinson Designs will endeavor to ensure that any
developed/designed site or application will function
correctly on the
server it is initially installed in and that it
will function correctly when viewed with the web
browsing
software Microsoft Internet Explorer Version 6
and to an acceptable level with Mozilla browsers.
Robinson
Designs can offer no guarantees of correct function
with all browser software.
Website Hosting
Whilst Robinson Designs recommends hosting companies
to host websites, no guarantees can be made as to
the availability or interruption of this service
by Robinson Designs cannot accept liability for losses
caused by the unavailability, malfunction or interruption
of this service, or for loss of turnover, sales,
revenue, profits or indirect, consequential or special
loss.
Robinson Designs reserve the right to refuse to handle
in any way, material which may be deemed offensive,
illegal or in any way controversial, and also to terminate
the free hosting service should the necessity arise.
Domain name, email, and hosting
We will usually only register .co.uk domain names,
unless you specifically request a different domain
name suffix.
The domain name registration period for .co.uk domains
runs for two years from the date of registration. After
this time period has lapsed, the domain name registration
will be renewed upon receipt of payment of renewal
fees. The current cost of renewal is £25. We
will usually send an invoice for domain name renewal
approximately 4 weeks prior to the renewal date, and
will request payment 2 weeks prior to the renewal date
to ensure that domain renewal is a smooth & seamless
process. Failure to make renewal payment on time may
mean that the domain name registration is not renewed.
Other charges and renewal periods apply to other types
of domain name.
All domains that we register are registered in our
name, and are administered by Image Website Design.
Until we receive confirmation of registration we cannot
guarantee that the domain name requested will be available
for registration.
By requesting us to register a domain name our client
is responsible for ensuring that its use, and the way
in which it is used (directly or indirectly), does
not infringe the legal rights of any third party.
It is our policy to provide managed websites for our
clients, which means that we design, host, upload,
and maintain the website for you - and also provide
email facilities.
The only username and password we issue is for accessing
the email account. We will provide internet access
to the email via webmail, and will supply the information
necessary for you to access the email via a program
(e.g. Outlook) on your computer.
Website Optimisation
Due to external factors, such as changes to the way
search engines rank websites, we cannot offer any guarantees
regarding the position we will achieve for websites.
The process of optimizing websites itself will bring
in more traffic and hits and you'll see visits increase
to your site naturally. We cannot accept liablility
for any change in rankings, or drop off in the position
of your website due to changes in the algorithms of
the search engines or the factors that they use to
rank websites.
Robinson Designs reserve the right to refuse to handle
in any way, material which may be deemed offensive,
illegal or in any way controversial.
Search engine submissions
We will submit your website to a number of search engines
(typically in excess of 40 search engines & directories).
However it can take many weeks for your website to
appear in the search results - this is normal. We cannot
guarantee top level rankings for your website, although
we will use our knowledge and experience to gain the
best results possible. If you are interested in further
promoting your business and your website we recommend
that you continue to use traditional advertising methods,
and that you also research modern methods of advertising
- e.g. Google Adwords (http://www.google.com/adwords/learningcenter/)
Improper content
We will not knowingly permit the use of any illegal
or inappropriate material in a website designed or
hosted by us, and will only create websites in the
English language.
Illegal Material - This includes (but is not restricted
to) copyrighted works, commercial audio, video, or
music files, and any material in violation of any Federal,
State or Local regulation.
Inappropriate Material - This includes (but is not
restricted to) all Adult Content including pornography,
or otherwise lewd or obscene content.
In the event that we are informed of infringement of
copyright, or any other legislation, we will immediately
take steps to remove such material from either our
own website, or from a website which has been produced
or hosted by Image Website Design.
Copyright, Trademarks, and Company Names, etc
We will usually place a copyright statement at the
bottom of each webpage. To avoid any confusion, you
the client are the publisher of the website and own
the copyright for all content published in your website,
and we the designer are acting on your instructions
in adding content to your website.
By asking us to add material into your website you
acknowledge that you have copyright of that material,
or permission to use the material. All images used
on websites designed by Image Website Design are obtained
from licensed sources, or are sourced as being free
from copyright restrictions (unless the images are
provided by our client).
It is the clients responsibility to fully research
their company name, and any content, logos, or trademarks,
etc., used in the website.
The client also agrees as part of our terms and conditions
to absolve & indemnify Image Website Design of
any liability in the use of any such content in the
clients website, and to assume full responsibility
for any violations and legal actions which may arise
at any time in the future.
Transferring (or cancelling) your webhosting
You may cancel your webhosting contract, or transfer
to a different hosting supplier at any time, provided
your account is fully-paid up to the end of the hosting
contract. We hope that you won't have any need to move
away from us, and that you would discuss any concerns
with us before looking for alternative hosting arrangements.
If at any time in the future you should choose not
to renew your contract with us, please tell us why
.... we would like to know.
Image Website Design reserve the right not to renew,
or to terminate, hosting at our discretion giving no
less than 7 days notice.
Payment of Accounts
A deposit is required from any new client before any
work is carried out. It is the Robinson Designs policy
that any outstanding accounts for work carried out
by Robinson Designs or its affiliates are required
to be paid in full, no later than 30 days from the
date of the invoice unless by prior arrangement with
Robinson Designs.
Once a deposit is paid and work completed you are
obliged to pay the balance of payment in full. We will
contact clients via email to remind them of such payments
if they are not received when due.
If accounts are not settled or Robinson Designs have
not been contacted regarding the delay, access to the
related website may be denied and web pages removed,
we will then pass such cases to the Small Claims Court
to pursue payment, non payment can result in county
court judgements (ccj's) being added to the clients
credit rating.
VAT
We are a small company, with a small turnover. We are
not registered for VAT.
Your Privacy
We do not share or sell any of your details with third
party companies, without your express permission
and we will only email you or contact you about work
related matters.
Complaints Procedure
Informal procedure
Anyone who experiences a problem with their web service
provided by Robinson Designs should raise the matter
directly with us, giving sufficient information to
locate the material (such as an url) and clearly outlining
the grounds for complaint.
Robinson Designs will approach the individual responsible
for the material in question with a view to resolving
the matter to the satisfaction of the complainant.
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